Thursday, 18 March 2004, 12:49:45 EST
I just got off the phone with Virgin Mobile again. I totally threw the script monkey off this time. He tried to give me the spiel that my situation is being investigated and will be fixed as soon as possible. He was not prepared for me to throw it back at him that they have been giving me that shit for a month and half now and that I want to speak with the technician who is supposed to be fixing it. He tried to tell me that he isn't even sure they have a phone. I reminded him that he works for a telephone operations center and the technician "working" on my problem is basically a telephone repair man - of course he has a damned telephone. He then stuttered and said he would go ask his supervisor; when he returned he said that his supervisor is going to get in touch with the NOC (Network Operations Center) and call me back within an hour. They now have fourty-five minutes before I call them again. They are getting my god damned phone working today whether they like it or not.
*Update - 19:47EST*
I just got off the phone with the person in charge of all the port-ins and outs, the guy that actually talks to Sprint, at the Virgin Mobile operations center. I basically had to tell the call center's floor manager to fuck off and put his boss on the phone. Well, he actually gave me some information that makes sense. What he says happened is this:
When they tried to get the number from Sprint the number basically died. Why in the hell that would happen is beyond me. So, what they had to do was do a "vanity request" (e.g. when you go to the store and request a specific number having never had service before - any where) to get that number. When they did that the network id for the number changed and caused a mismatch between all the databases (nationwide) and that caused Sprint (Virgin Mobile's network carrier) to have to find another, unused, network id to assign to my phone id. Now, they are pushing the correct network id out to all the cellular carriers and my phone should be active tomorrow, Monday at the latest. At that point they are going to call me, so says the head motherfucker, and try to work out some deal that will make amends for all this bullshit. Why it has taken a month and a half to get this done is beyond me. I mean fuck, I basically ported from Sprint to Sprint to get a bill that is in line with the service that I use.
Sprint are the biggest fucktards in all of history.
- cell phone