Thursday, 18 March 2004, 12:49:45 EST

I just got off the phone with Virgin Mobile again. I totally threw the script monkey off this time. He tried to give me the spiel that my situation is being investigated and will be fixed as soon as possible. He was not prepared for me to throw it back at him that they have been giving me that shit for a month and half now and that I want to speak with the technician who is supposed to be fixing it. He tried to tell me that he isn't even sure they have a phone. I reminded him that he works for a telephone operations center and the technician "working" on my problem is basically a telephone repair man - of course he has a damned telephone. He then stuttered and said he would go ask his supervisor; when he returned he said that his supervisor is going to get in touch with the NOC (Network Operations Center) and call me back within an hour. They now have fourty-five minutes before I call them again. They are getting my god damned phone working today whether they like it or not.


*Update - 19:47EST*
I just got off the phone with the person in charge of all the port-ins and outs, the guy that actually talks to Sprint, at the Virgin Mobile operations center. I basically had to tell the call center's floor manager to fuck off and put his boss on the phone. Well, he actually gave me some information that makes sense. What he says happened is this:

When they tried to get the number from Sprint the number basically died. Why in the hell that would happen is beyond me. So, what they had to do was do a "vanity request" (e.g. when you go to the store and request a specific number having never had service before - any where) to get that number. When they did that the network id for the number changed and caused a mismatch between all the databases (nationwide) and that caused Sprint (Virgin Mobile's network carrier) to have to find another, unused, network id to assign to my phone id. Now, they are pushing the correct network id out to all the cellular carriers and my phone should be active tomorrow, Monday at the latest. At that point they are going to call me, so says the head motherfucker, and try to work out some deal that will make amends for all this bullshit. Why it has taken a month and a half to get this done is beyond me. I mean fuck, I basically ported from Sprint to Sprint to get a bill that is in line with the service that I use.

Sprint are the biggest fucktards in all of history.


Note to self: DOnt get a Virgin Mobile phone in the future.

Posted by Brian on Thursday, 18 March 2004, 14:29:38 EST.

I just spoke with them again. Evidently the floor manager was already on the phone with a lady who has been trying to port her number off of VM's network (which is really Sprint's network - the masterminds behind the customer fuck over service) since November. Also, evidently, the state manager (they are in Spokane, Washington) now has my case on his desk as a high priority. They are supposed to call me back by 19:00EST because they will be doing a conference call with Sprint at 14:00PST and it takes about an hour for that call. If they do not call me I will be calling them again - quite a bit more upset and a helluva lot less patient.

Posted by James Sumners on Thursday, 18 March 2004, 14:39:32 EST.

who cares about ur life?u have way tomuch time on ur hands

Posted by somedude on Thursday, 18 March 2004, 14:46:43 EST.

Well, "somedude," apparently you do since you're posting here. Let's assume for a moment that you in-fact do not care. You still took time to post here, so it is you who have too much time on "ur" hands.

Posted by William Graves on Thursday, 18 March 2004, 16:11:28 EST.

Seems like you need to get some free time so you can learn the English language. If you don't care to know what happens with me then don't read the web site. It isn't like I force you read this web page, whomever you may be.

Posted by James Sumners on Thursday, 18 March 2004, 16:52:00 EST.

I've had some horrible experiences with Sprint. I've stopped using them for almost a year now and I'm still getting an occasional paper bill from them saying I owe nothing.

I've called the office and asked why are you still sending me this shit, and I get the same answer we don't know we'll look into it.

Posted by Mohsin on Friday, 19 March 2004, 1:11:12 EST.